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FAQ

How do I make a reservation? When should I place my order?

Our experienced event staff is ready to assist you as soon as you know the details of your event. We encourage you to reserve items early to ensure availability. Our busiest season is May – October. If your event falls in that range we recommend booking at least six months in advance of the event. The best method of communication is email and you may email us at info@riverhoodrentals.com or call us at (541) 436-4801. A professional event staff member will be happy to provide you an estimate based on your rental needs. Please include the following information in your email for an estimate: billing address, contact phone #, date of event, venue of event (if you require delivery), and items you are requesting. To reserve your order we require a 30% non-refundable deposit with the balance due 72 hours prior to delivery or pick-up. Rental fees are assessed on a per event basis (not a per day basis). Typically, orders can be taken the day before your event and returned the day following your event. All rental charges will be based on the time out of our warehouse to return to the warehouse whether you use the items or not. No refunds will be given for unused items. If you need the items longer than the period of time agreed upon, please call your event staff representative. A late fee will be assessed for items not returned on time.

Can I make changes to my order?

Yes, you can make changes to your order and have up to 14 days prior to delivery/pick-up to make changes and provide final numbers. Should you wish to increase your order or quantities it will be subject to availability. For this reason we recommend reserving quantities on the high end of your guest count to ensure availability. Reservations must be canceled at least 14 days prior to delivery/pick-up and the 30% non-refundable deposit will be forfeited.

Do you have a showroom where we can see all of the inventory items?

We do not have a showroom and our warehouse is not open to the public however we do offer inventory viewing by appointment only and on a case-by-case basis. We are a small family business with a limited sales staff and will try to be available when possible for viewings.

Do you offer delivery? What are your delivery hours?

Deliveries are available on all orders over $250. Delivery fees will apply based on location/physical address and distance from Riverhood Rentals warehouse as well as order size (i.e. additional vehicles). Orders are delivered during normal business hours Monday – Friday 9AM to 5PM and Saturdays and Sundays 8AM – 1PM. Deliveries can be made 24 hours a day but there is an additional fee for deliveries outside normal hours. Please inquire with an event staff if you are interested in an after hours delivery or pick up. Once you’ve placed your order you will be given a 3 hour time window for delivery. If you want your rentals delivered at a specific time there may be an additional charge. You may also pick up your items from our warehouse at a pre-determined time, Monday – Sunday. All deliveries and pickups are made to ground level and no further than 30 feet from our truck tailgate. Additional fees will apply if items must be taken up or down stairs, hills or further than 30 feet from our truck. Our delivery personnel are instructed to stack all items in one mutually convenient location. If you require multiple delivery locations on-site please advise your event staff representative in advance to make arrangements; additional fees may apply. To help facilitate a smooth pick up, all inventory should be stacked in the same location it was delivered. Rental items not broken down or stacked will be subject to additional fees.

If I don't want the items delivered can I pick them up?

Of course! If you have proper transportation for your order, you may pick up your rental items from our warehouse at 1401 Barker Road, Hood River, OR 97031 at a pre-determined time.

Do your crews set up the equipment?

Delivery does not include setup (except tents and dance floors) however Riverhood Rentals can set up and break down certain items for an additional charge. Please contact our event staff for specifics. Set up and break down must be pre-arranged. If items require set up upon delivery or are not properly broken down upon pick up additional fees will apply. We do not do lighting installation or audio/visual set-up.

What forms of payment do you accept?

We accept cash, check and credit cards: American Express, Visa or Mastercard. We do require a valid credit card on file for all orders in case of damaged or missing items. An event staff representative will contact you prior to applying any additional charges for missing or damaged items.

What if an item is broken or missing upon return of the rentals?

It is the customers’ responsibility to inspect the rentals items upon receipt. If you can not be present please have a representative available to count and check all items at the time of delivery/pick-up otherwise it is assumed that all items are suitable and are considered accurate. Shorted or damaged items must be reported immediately upon inspection and prior to your event. Additional charges will apply for damaged and/or missing items and billed on a final invoice. A full replacement value will be charged. Replacement costs vary by item and can be requested at any time. Responsibility of the rented items remain with the client from the time of delivery until the time of return. Please be certain equipment is secured when not in use and protected from the weather.

Do we need to return our rentals clean?

All dishes, glassware and food service items should be rinsed and free of food. All items should be packed and returned to the original containers in which they were delivered. All dish racks/crates must be returned or there will be a fee assessed for each missing rack. If we deem that equipment was returned in poor or dirty condition, a cleaning fee will be charged. Grills should be clear of food product and oil to avoid additional cleaning fees. Linens should be shaken out and dry to prevent mildew. They should be returned to the linen bags provided upon delivery. Please return all hangers.

Weather

Rental equipment should never be left out in inclement weather. Rain or sprinklers can damage rental equipment and any damage will be the responsibility of the renter. Barnwood tables and dance floors must be completely covered in the event of rain and secure from water invasion. It is the renter's responsibility to take such action and any damage to dance floors, tables and other equipment will result in the full replacement cost for each damaged flooring panel or item.

 

Resources

Dance Floor Guide
Canopy Seating Guide
Credit Card Auth
Linen/Seating Guide